A personalised learning experience: With a maximum of 25 participants, this intimate and hands-on Masterclass will give you the opportunity to share your personal objectives and organisational challenges, work in groups to solve problems & have 1-1 discussions with the facilitator to receive personalised feedback and insights.It will support attendees to assess and hone their verbal and non-verbal skills in having difficult conversations Ideal for advancing your career within the APS: This seminar informs and teaches the skills and knowledge required to prepare, facilitate and lead difficult conversations.Designed to support your core leadership skills including leadership & accountability, independence & decision-making and stakeholder management. Improve relationships within your team and reaffirm respect for you as their leaderĪttend this three-day online masterclass to transform your own performance regarding difficult conversations.Refresh and sustain high performance and engagement.Resolve workplace conflicts appropriately and efficiently.Handled well they actually present an opportunity to: The good news is that difficult conversations can be successfully managed and can achieve positive outcomes for all involved. Generally speaking, this leads to more frustration, internal confusion and resentment and despite all this avoidance and delay - you still have to have the (now more) difficult conversation. Without the confidence to navigate difficult conversations, leaders may find themselves avoiding or delaying and actually perpetuating the problem. It is essential for leaders to have the confidence to identify and manage problems at work early on, before they escalate. Difficult conversations are tricky, but they cannot be avoided. It’s not surprising most of us have the tendency to avoid potential conflict. Perhaps you need to discuss under-performance with a team member? What if someone is consistently late arriving at work? Or a team member is failing to engage in zoom meetings and you are unsure that remote working is actually working? Perhaps an important deadline needs to be pushed back or a project has met with challenges and you need to communicate up? It’s an important, although uncomfortable, learning curve for all emerging leaders. It’s daunting holding challenging conversations and delivering difficult (but important) feedback.Īll managers and leaders need to conduct difficult conversations at some time or another.
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